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Shopping with Us

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We are also stocked at www.notonthehighstreet.com

You can purchase some of our products on Amazon.co.uk

Dispatch

We usually dispatch same day and send out orders twice a day. We use Royal Mail standard delivery which gets your order to you within 3 days but please allow up to 5 days. In exceptional circumstances if there is a slight delay then you will be notified after we receive your order.   

For next day delivery there is a £2.95 charge per order. 

UK Delivery charges: Free UK delivery

*Current offer until midnight 28th February 2018 - Free delivery on all UK orders

(*Unless there are exceptional circumstances). Not including Saturday and Sunday and Bank Holidays. 

International delivery charges:

We ship to Europe

Orders over £40 are sent free of charge

Sending an order as a gift:

Deliveries can be made to a different address to the credit cardholder's. (We offer free gift wrapping with a personalized message). The invoice will be sent separately to the cardholder's address.

Returns:

If for any reason you change your mind about your purchase then you can return it within 14 days of delivery. Please return in original packaging and unused.

Under the Sale of Goods act, in the case of faulty goods, we allow a period of seven working days from receipt of the goods, for the customer to reject and return the goods for an exchange or full refund. Your rights to return goods are protected under the EU Distance Selling Directive.

If you find the product does not deliver the results as we promised then please return to us within 7 days after receipt and giving you time to try the product. We are very confident with our quality and formulas and also based on customer feedback that Organic House products do not disappoint. Please get in touch with us on customerservice@organichouseskincare.com with your name and telephone number and we shall get in touch.

Cancellation of order:

Under the Distance Selling Regulations, all UK customers have the right to cancel orders placed through a website within fourteen days of their receipt of the goods. UK residents wishing to cancel an order under these regulations should send an email to customerservice@organichouseskincare.com. Goods should be returned in their original packing and in their original condition. 

Organic House Skincare Ltd will not accept any responsibility for the loss or damage to goods returned under cancellation of order until they are received at our address. We strongly recommend that returns are sent by a recorded or tracked method of delivery. Once we receive the goods, unopened and in saleable condition, a refund for their cost will be made to your credit / debit card. We will send you an acknowledgement of this by email.

We accept payment by Paypal Express as well as major bank and credit cards.

Credit Card Security:

We use WorldPay for our payment system and have a secure website, therefore you can be assured your payment information will be safe with us. We accept the following cards:
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Contacting us:

Please email customerservice@organichouseskincare.com

Call us on 00 44 7801 67209 Monday to Friday 9.00 - 5.30 and Saturday and Sunday 9 - 4.00

Privacy policy:

Organic House Ltd does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used, and to store your details if you select the 'Remember Me' option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service. Only disclose information to third-parties for goods delivery purposes

General conditions:

Organic House Ltd guarantees that all goods offered for sale on this website are fit for their intended purpose. The information provided on this website describing the traditional uses and perceived benefits of natural ingredients and organic ingredients is from published sources and is provided for information purposes only, it is without warranty; either expressed or implied. Organic House Ltd reserves the right to change, add or or amend content or information contained in this website at any time.

Copyright:

Material on this website is protected by copyright which is owned by organic House Ltd. The words on this website including product names, product descriptions, brand statements and all other words are strictly under copyright and cannot be reproduced, copied in full or in part by any third party individual or organisation.The contents may be viewed, printed and download by the user for their own personal use, but must not be used for commercial purposes or incorporated into any publication without the written permission of the company.

Legal notice:

This website and its terms and conditions are governed by the laws of England and Wales. Any disputes arising from this website or its contents shall be resolved by the English Courts.

Legal disclaimer:

The information on this website describing the traditional uses and perceived benefits of natural ingredients and organic ingredients is from published sources and is provided for information purposes only, and it is without warranty either expressed or implied. 

Refunds

We will refund the price of the Products, our standard UK delivery and reasonable return costs incurred if you have: (a) cancelled the Contract in accordance with your legal rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; or (b) returned any unwanted Products to us within 14 days of your order in original packaging and unused; or (c) notified us that you do not agree to a change in these Product Terms or in any related policies, If you do not have the Despatch Note, we will give you a Gift Voucher or E-Voucher to the value of the most recent selling price. Any refund due to you will only be made to the same credit or debit card originally used (or in the form of other method of payment) by you to pay for your purchase. Any refund due will be processed within 14 days after we receive the Products.

Seasonal Sales 

*Current 20% of selected products Ends 28 February 2018

 

Limited Company Registration number GB 10096309 

Address: Suite 3280, Trevissome Park, Truro, TR4 8UN, United Kingdom.

 

 

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